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Frequently Asked Questions

Why might I see fleas on my pet after applying FRONTLINE PLUS ®/FRONTLINE TRI-ACT ®/FRONTLINE ® SPOT ON?

FRONTLINE PLUS®, FRONTLINE TRI-ACT® and FRONTLINE® SPOT ON kill fleas by affecting their nervous system, making them hyperactive before dying. These dying fleas often rise to the top of the pet’s coat and bounce, so if you see fleas after treatment, it’s often a sign the product has got to work. Find out more about why you may still see fleas after treating your pet.

If you have any concerns, please contact our technical services team at petsuk@boehringer-ingelheim.com or your veterinary surgeon.

What is the best way to resolve a home infestation?

Flea infestations are unpleasant for you and your pets, and can take 3 months or more to resolve, so be patient. Follow our 5 steps to help resolve the problem:

  1. Make sure all cats, dogs and flea-bearing pets in your home are continually treated with an appropriate product at the recommended intervals for at least 3 consecutive months
  2. Vacuum more often than usual – ideally daily – and include places your pet regularly visits, for example the car. The vibration caused by vacuuming helps to encourage pupae to hatch
  3. Regularly wash your pet’s bedding at a minimum of 60°C
  4. Let your pets have access to all the same parts of the home that they usually do. Fleas present in those areas will be killed when they jump onto your treated pet
  5. Treat your home with a household flea spray containing an insect growth regulator (IGR), such as FRONTLINE HOMEGARD®. Always read the instructions on the can before use

For a more visual summary and some extra handy tips, watch our short video

Where can I find the expiry date for FRONTLINE® flea and tick treatments and how long will it last once I’ve bought it?

The expiry date can be found in three places – on the side of the outer packaging, at the bottom of the pipette foil and on the pipette itself. FRONTLINE PLUS®, FRONTLINE TRI-ACT® and FRONTLINE® SPOT ON last for three years after manufacture, but how long is left of that window depends on how long it’s been on the shelf. Please do not use any product beyond its expiry date. The expiry date refers to the end of the indicated month.

Why might I see fleas on my treated pet?

If you can still see fleas on your pet after treating them, it would be natural to think that the treatment isn’t working. However, no product can repel fleas from jumping onto your pet, so it’s normal to continue to see fleas after treatment as your pet can pick up new fleas from the environment at any time.
If you’re fighting a home infestation, it’s highly likely that you’ll see fleas on your pet for 3 months or more as it can take this long to get rid of the infestation. Don't worry if you see fleas for several days in a row, today’s flea is not the one you saw yesterday. Any fleas jumping onto a treated pet will be killed within 24 hours if they’re treated with FRONTLINE PLUS® or FRONTLINE® SPOT ON, or within 6 hours if they’re treated with FRONTLINE TRI-ACT®. If you have any concerns, please contact our technical services team at petsuk@boehringer-ingelheim.com or your veterinary surgeon.
Find out more about why you may still see fleas after treating your pet.