Privacy Policy 

    1.   General

Boehringer Ingelheim Animal Health UK Limited ("We" or “us”) are committed to protecting and respecting your privacy.

This Privacy Policy (together with our Terms of Use as set out at uk.frontline.com/legal-terms and any other documents referred to in it) applies to your use of:

  • The uk.frontline.com website (“Website” or “Site”).
  • Any of the services accessible through the Site.

In this Privacy Policy, the terms “personal data”, “processing”, “data controller” and “data processor” shall have the meaning ascribed to them in the General Data Protection Regulation ((EU) 2016/679).

This Privacy Policy sets out the basis on which any personal data We collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding personal data and how We will treat it. By providing us with information about you and/or by continuing to use our Website, you are accepting the practices described in this Privacy Policy. 

This Privacy Policy applies to (including, but not limited to) the sharing by you of information; for example, information relating to a product, service, business or brand via our Site, to a third party or parties, including (but not limited to) a friend, acquaintance or contact.

Our Site is not intended for minors under 18 years of age.  No one under the age of 18 may provide personal data to or through the Website.  We do not knowingly collect personal data from minors under 18.  If you are under 18, please do not create an account or send us any information about you.

The data controller is Boehringer Ingelheim Animal Health UK Limited, of Ellesfield Avenue, Bracknell, Berkshire, RG12 8YS (Company Number 01961886).  

    2.   Personal data we may collect from you

We may collect and process the following personal data about you:

Personal data you give us. You may give us information about you by filling in forms on our Site or registering on our Site  or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site, subscribe to receiving emails from us, subscribe to receive information from us, search for a product, participate in discussion boards or other social media functions on our Site, enter a competition, promotion or survey, and when you report a problem with our Site. The information you give us may include your name, address, e-mail address and phone number. 

Personal data we collect about you. With regard to each of your visits to our Site We may automatically collect the following information:

  • Additional information, if you provide additional information (such as information regarding your professional standing) in order to access restricted information, then we will collect that information.
  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. 
  • Information that you provide to us for the purpose of registering with us and allowing us to send you email notifications and/or promotional information.
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. 

Personal data we receive from other sources. We may receive information about you if you use any of the other websites We operate or the other services We provide. (In this case we will have informed you when We collected that data that it may be shared internally and combined with data collected on this Site.) We are also working closely with third parties (including, for example, business partners, sub-contractors in technical and delivery services, advertising networks, analytics providers, search information providers) and may receive personal data about you from them. We may also collect personal data regarding you from someone you duly authorise to act on your behalf.

From time to time you may be able to visit the Website and deal with us anonymously or by pseudonym.  However, please be aware that if you do not provide us with certain information that We require, We may not be able to provide you with particular services that you seek.

    3.   Cookies

We use cookies and other similar technologies such as pixel tags, embeddable scripts and local storage. Cookies are small text files that may be places on your computer or other device by websites when you visit them. Cookies enable us to recognise your device on a subsequent visit by that device to our Website and allow us to deliver a more personalised experience by providing information to us. Cookies are essential for some website functions and these functions will not work in the absence of those cookies.  You can use the browser privacy functions to clear the cookies already on your device or to block cookies in the future by altering the browser privacy settings.  However, please note that this may cause some of the functionality of the Website not to work correctly. If you continue to use our Website you accept the use of cookies.  For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

    4.   Uses made of the personal data 

We use information held about you in the following ways:

Purposes for processing.  We may process personal data regarding you for a number of purposes (including but not limited to): staff administration, advertising; marketing and public relations; accounts and records; consultancy and advisory services; research; trading/sharing in personal information; crime prevention; health administration and services; administration of membership records; information and databank administration; education and journalism; media collecting, monitoring, researching, and evaluating information from healthcare providers and patients on the adverse effects of medicines.

Personal data you give to us. We will use this information:

  • to provide you with the information, products and services that you request from us;
  • to provide you with information about other  products and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about products and services we feel may interest you. Where we permit selected third parties to use personal data regarding you, we (or they) will contact you by electronic means only if you have consented to this;
  • to notify you about changes to our website;
  • to ensure that content from our Site is presented in the most effective manner for you and for your computer. 

Personal data We collect about you. We will use this information:

  • to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our Site to ensure that content is presented in the most effective manner for you and for your computer; 
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our Site safe and secure;
  • to measure or understand the effectiveness of advertising We serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our Site about products or services that may interest you or them.

Personal data We receive from other sources. We may combine this information with information you give to us and information We collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive). This may include information from face to face interactions such as sales meetings, conferences, or from interactions We may have with you electronically, for example, through sending emails or making telephone calls to you.

    5.   Disclosure of personal data 

We may disclose personal data to third parties in certain circumstances including (but not limited to) the following:

  1.  to fulfil the purposes for which you provided information regarding you;
  2. our professional advisers, including lawyers, accountants, tax advisors and auditors;
  3. regulatory or government bodies including to monitor the effect of medicines or medical devices and also to resolve complaints or disputes both internally and externally or to comply with any investigation of those bodies;
  4. in the event that We sell or buy any business or assets, in which case We will disclose personal data regarding you to the prospective seller or buyer of such business or assets;
  5. if We are under a duty to disclose or share personal data regarding you in order to comply with any legal or regulatory obligation or request, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of Boehringer Ingelheim Animal Health UK Limited, our customers, or others; 
  6. third parties to whom We outsource services such as data hosting, analytics, marketing and Site development and maintenance;
  7. to business partners, suppliers and sub-contractors for the performance of any services We may provide for you or any interactions We may have with you as part of your use of the website, including the running and hosting of the website; and/or
  8. to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 and/or
  9. for any other purposes that you would reasonably expect;

 

Before We disclose any personal data to a third party, We take steps to ensure that the third party will protect personal data regarding you in accordance with applicable privacy laws and in a manner consistent with this Privacy Policy. Third parties are required to restrict their use of this information to the purpose for which the information was provided.

 

We may transfer personal data regarding you  to overseas recipients for business purposes and operational, support and continuity purposes, for example, when We use IT service providers or data storage services which are located overseas. Countries where these recipients are located may have data protection laws which differ to the data protection laws in your country of residence.

 

We will disclose personal data regarding you to third parties in order to :

  • enforce the Terms of Use (uk.frontline.com/legal-terms), and other agreements or to investigate potential breaches; or
  • protect the rights, property or safety of Boehringer Ingelheim Animal Health UK Limited, our customers, or others. This includes exchanging data with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Portions of the Site may involve linking to or using web sites or services belonging to third parties. We have no control over third-party sites or services, and all use of third-party sites or services is at your own risk. We cannot accept responsibility for the privacy policies of any such sites. We are not responsible for content or availability by means of such sites or services. We do not endorse any products offered by third parties and We urge you to exercise caution in using third-party sites or services.

    6.   Where We store personal data

All information you provide to us is stored on our secure servers, or those secure servers of our third-party service providers. The safety and security of personal data regarding you also depends on you.  Where We have given you (or where you have chosen) a password that enables you to access certain parts of the Sites, you are responsible for keeping this password confidential.  We ask that you do not share a password with anyone.

Please ensure when sharing information via or from the Site (for example, on social networks or other forums), you do not submit any personal data that you do not want to be seen, collected or used by other users.

The security of personal data regarding you is a high priority. We take such steps as are reasonable to securely store personal data regarding you so that it is protected from unauthorised use or access, misuse, loss, modification or unauthorised disclosure. This includes both physical and electronic security measures. Examples include the use of passwords, locked storage cabinets and secured storage rooms. Other features include:

  • storing information on secured networks consistent with industry standards, which are only accessible by those employees who have special access rights to such systems;

  • using industry-standard encryption technologies when transferring or receiving personal data, such as SSL technology;

  • restrictions are placed on the electronic transfer of files; and

  • our IT networks undergo necessary vulnerability testing to continually identify and remediate potential opportunities for unauthorised data access.

​We takes steps to destroy or de-identify personal data when the information is no longer required for any purpose for which it may be used or disclosed by us and We are no longer required by law to retain the information.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services or for sending you information you have consented to via our website. By submitting personal data regarding you, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that  personal data regarding you is treated securely and in accordance with this Privacy Policy.

  1. Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect personal data regarding you, or procure that personal data regarding you is secured, We cannot guarantee the security of such data transmitted to our Site; any transmission is at your own risk. Once We have received personal data regarding you, We use strict procedures and security features to try to prevent unauthorised access.

Your Rights: You have the right to ask us not to process personal data regarding you for marketing purposes. We will usually inform you (before collecting personal data regarding you) if We intend to use such data for such purposes or if We intend to disclose personal data regarding you to any third party for such purposes. You can also exercise the right at any time by contacting us at communications.bra@boehringer-ingelheim.com or Boehringer Ingelheim Animal Health UK Limited, Ellesfield Avenue, Bracknell, Berkshire RG12 8YS.

The Site may, from time to time, contain links to and from the websites of our partner networks, third parties, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites, such as contact and location data.  Please check these policies before you submit any personal data to these websites.

    7.   Access to information 

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. To protect your privacy, We may take steps to verify your identity before taking any action in response to any request.  We do not normally charge for the time spent responding to such requests, but reserve the right to do so, subject to the requirements of applicable law.

To request access to personal data We hold regarding you, please send an email to communications.bra@boehringer-ingelheim.com or correspondence to Boehringer Ingelheim Animal Health UK Limited, Ellesfield Avenue, Bracknell, Berkshire RG12 8YS.

    8.   Changes to our Privacy Policy

We review and amend this Privacy Policy from time to time. Any changes We may make to this Privacy Policy in the future will be posted on the Site and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the Site.

    9.   Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to communications.bra@boehringer-ingelheim.com or correspondence to Boehringer Ingelheim Animal Health UK Limited, Ellesfield Avenue, Bracknell, Berkshire RG12 8YS.

Last Reviewed: 05/11/2018

1 Compared to next leading non-prescription competitor brand and when used monthly.
2 Compared to next leading non-prescription brand with repellent activity.

FRONTLINE Plus® contains fipronil and (S)-methoprene. UK: AVM-GSL. FRONTLINE Tri-Act® contains fipronil and permethrin. UK: NFA-VPS. FRONTLINE® Spot On contains fipronil. UK: AVM-GSL. VELOXA® contains febantel, praziquantel and pyrantel. Anthelmintic for treatment of mixed infections with roundworms and tapeworms in dogs. UK: NFA-VPS. For information about side effects, precautions, warnings and contraindications please refer to the product packaging and package leaflet. Further information available in the SPC or from Boehringer Ingelheim Animal Health UK Ltd, RG12 8YS, UK. Email: petsUK@boehringer-ingelheim.com. Use Medicines Responsibly. FRONTLINE HomeGard® is a biocide. Use biocides safely. Always read the label and product information before use. FRONTLINE Plus®, FRONTLINE Tri-Act®, FRONTLINE®, FRONTLINE HomeGard® and VELOXA® are registered trademarks of the Boehringer Ingelheim Group. ©2021 Boehringer Ingelheim Animal Health UK Ltd. All rights reserved. Date of preparation: Oct 2020. UI-PHC-0191-2020.